24/7 telephone and online counselling

A key element that makes an Employee Assistance Programme successful is to be able to provide your employees with a service that is easily accessible, that is confidential, and that provides immediate support.

That is why as part of your Employee Assistance Programme, employees and managers will have access to Pro-Counselling,  our online platform that connects employees covered by our plans with a wide network of telephone counsellors available 24/7, 365 days. Unlike other services, our platform allows employees to choose the counsellor that they wish to talk to. Employees can browse through the different profiles of each counsellor, and look at their areas of expertise, as well as their weekly availability. There is no need to book an appointment, which reduces significantly waiting times.

Our service allows employees to talk to the same counsellor over time if they want to do so, as each counsellor has a unique identifier that employees can dial to be connected to them. If an employee wishes to change counsellor, this can also be done easily by just dialling the code of a different therapist the next time that they use the service.

The main advantages of our 24/7 telephone counselling service are:

• A wide network of BACP qualified counsellors that can be reached 24/7 over the telephone via a dedicated Freephone number.
• No waiting times to receive care as employees can ring a therapist instantly without the need for an appointment.
• Employees can choose the counsellor they want to talk to, and they can easily change of therapist if they want to.
• A wide range of expertise among therapists, covering work-related and personal issues.
• Telephone counselling is a convenient and discrete way to get support. In addition, evidence suggests that it is as effective as face-to-face counselling.

Live dashboards to keep on top of your Employee Assistance Programme usage and generate relevant insights

Feedback received from managers indicated us that it is crucial to know what is going on with their EAPs at all times. For this reason we created our business space, a secured web-based platform where a designated person can access live information about the usage of our service, without compromising on the confidentiality and anonymity of the employees that use our service. Live dashboards also allow you to measure the return on investment of your Employee Assistance Programme

The main advantages of our live dashboards are:

• HR managers can have a real time visibility of what is going on in the organisation. This can allow for early identification of issues within the workplace.
• Live dashboards do not compromise anonymity and confidentiality.We follow strict procedures that align with BACP guidelines.
• Create customised reports at any time and link them to other internal sources of information to measure the ROI of our services.

Online Wellbeing Space

We have developed an online wellbeing space with relevant self-help information regarding common work-related and personal issues. On the wellbeing space employees will find articles, worksheets, and computerised programmes to improve their wellbeing in the workplace and outside. Employees can access this service 24/7 and the content of this space is constantly evolving based on the needs of your employees.

The main advantages of our online wellbeing space are:

• Available 24/7
• Populated with self-help information
• Evolving with the needs of your employees
• Access to self-assessment tools, videos and podcasts.

Coaching for managers

Our coaching sessions for Managers will help them in every aspect of their job. Our corporate, management and leadership coaches are therapists certified to ILM Level 7 Executive Coaching and Mentoring. This means that they understand and adapt their coaching to the client’s organisation objectives, culture and structure and can provide coaching for managers even in complex working environments or at a senior and strategic level in your organisation.